Changed your mind, something wrong or want to exchange? You have 30 days to return.

Changing or cancelling orders

Due to our super-efficient automated system, it’s usually not possible to change your order. However, if you call us during our office hours on 01423 223002, our helpful customer service team may be able to change or cancel your order if they catch it in time. Please have your order number to hand. If your order has already been packed or dispatched, then you will need to follow our returns procedure once you’ve received your delivery (detailed below).

Returning or exchanging a product

At Re-Macs, we want you to be delighted with every purchase you make. In the event that you’re not and you wish to exchange or return a product, you have 30 days from the date you receive them to return the goods. The items must be unused, any warranty holograms should be intact, in the original packaging and in a re-saleable condition to receive a full refund.

Faulty, incorrect or damaged goods

As much as we dislike it, mistakes occasionally happen – if your order is faulty, incorrect or damaged, please use our Contact Us form, or phone straight away on 01423 223002. Our helpful Harrogate Customer Service team will resolve your issue for you.

What about after 28 days?

Don’t forget about our standard six month warranty. Please see our warranty page HERE.

How to return or exchange a product

Complete this contact form including details of which product(s) you would like to return, and we will then send you a return merchandise authorisation number (or RMA). Make a note of both this and your original order number. You must keep your proof of purchase safe and have this to hand if we request it (your order confirmation email will do).

Write your RMA on the initial delivery note and tick all the items you’re returning. Place the delivery note inside the parcel, securely package it and write the RMA on the outside of the parcel.

Send the product to us, ensuring you get proof of postage in case the package doesn’t make it to us. We can’t accept liability for goods that get lost or damaged when they’re returned.

Return costs

We will reimburse you the cost of returning a product to us if it’s deemed faulty, however, we don’t cover charges to return the product if you’ve changed your mind.

Receiving your refund

The account used for your original payment will be refunded within 10 days of us receiving the returned product (your bank may take up to 21 working days to credit your account with the refunded amount). We can’t refund an alternative card and if your original card has expired you will receive a credit note. We’re not liable and don’t take responsibility for any bank charges that you may have incurred during the refund process.

If promotions were applied to orders, the proportional discount will be applied to each item in the basket and that proportion will be refunded in the event of a return.

Your statutory rights are not affected.

Products we’re unable to cancel, refund or exchange

Unless faulty or not as described, we cannot refund or offer an exchange on made-to-order items.

We’re unable to accept order cancellations for these products.

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