Changed your mind, something wrong or want to exchange? You have 30 days to return.
Changing or cancelling orders
Due to our super-efficient automated system, it’s usually not possible to change your order. However, if you call us during our office hours on 01423 223002, our helpful customer service team may be able to change or cancel your order if they catch it in time. Please have your order number to hand. If your order has already been packed or dispatched, then you will need to follow our returns procedure once you’ve received your delivery (detailed below).
Returning or exchanging a product
At Re-Macs, we want you to be delighted with every purchase you make. In the event that you’re not and you wish to exchange or return a product, you have 30 days from the date you receive them to return the goods. The items must be unused, any warranty holograms should be intact, in the original packaging and in a re-saleable condition to receive a full refund.
Faulty, incorrect or damaged goods
As much as we dislike it, mistakes occasionally happen – if your order is faulty, incorrect or damaged, please use our Contact Us form, or phone straight away on 01423 223002. Our helpful Harrogate Customer Service team will resolve your issue for you.
What about after 28 days?
Don’t forget about our standard six month warranty. Please see our warranty page HERE.
How to return or exchange a product
Complete this contact form including details of which product(s) you would like to return, and we will then send you a return merchandise authorisation number (or RMA). Make a note of both this and your original order number. You must keep your proof of purchase safe and have this to hand if we request it (your order confirmation email will do).