Product Conditions

All Re-Macs devices are fully functional and come with two years return-to-base warranty. Our grading reflects the cosmetic condition of each device, please visit our dedicated grading page.

Our Mac categories: Grade A, Grade B, and Grade C.

Grade A
Very good condition with only subtle signs of use, like slight surface wear along the edges. The screen will be in excellent condition.

Grade B
These devices have minor cosmetic imperfections, such as light scratches, scuffs, or small dents on the casing. The screen may have hairline scratches or light wear.

Grade C
Devices will show visible signs of use such as scratches, scuffs, or dents—none of which affect functionality. The screen may have visible surface marks, scratches, or blemishes.

All battery-containing devices are tested to ensure they have at least 80% health and fewer than 500 charge cycles.

Yes, all our laptops come with a refurbished genuine or a high quality aftermarket adapter. 

All our iMacs will come with a compatible power cable.

No, iMacs only come with a power lead, additionally you can add a generic wireless keyboard and mouse once you added the iMac to your basket.

2-Year Hardware Warranty

We provide a 2-year return-to-base hardware warranty with all devices. If something goes wrong, we’ll organise a return for repair or replacement.

What’s Covered:

• Hardware faults with the device or included accessories

What’s Not Covered:

• Damage caused by accident, misuse, neglect, or unauthorised repairs
• General wear and tear inc. battery degradation or cosmetic deterioration.

To report a problem, please contact our team:
📧 sales@re-macs.com
📞 01423 223002

Please include your invoice or order number to help us locate your record quickly.

Changed your mind? No problem. Let us know within 60 days of delivery by emailing sales@re-macs.com. You’ll have a further 14 days to return the item in its original condition.

We aim to pack and dispatch all orders within 24 hours of payment (Monday to Saturday). Orders placed after 4pm or over the weekend will usually be dispatched the next working day.

We offer free UK Next Working Day delivery with DPD on orders placed before 13:00.  (Monday to Saturday)

• Fully trackable
• 1-hour delivery window (DPD Tracking)
• In-flight options to reschedule or redirect (DPD Tracking)

If you require a VAT invoice, please get in touch before placing an order, as some of our devices are sold under the VAT Margin Scheme.

We offer flexible financing through Klarna.

Just add your item to the cart and choose Klarna at checkout. You’ll be given the option to apply for financing on the spot. All finance agreements are subject to Klarna’s T&Cs – please spend responsibly.

No, we currently only ship within the UK.

In certain circumstances, if you are local to us, we may be able to arrange collection of your device. This must be pre-arranged, so please contact us before placing your order.

If you have a Mac or multiple devices you would like to recycle, then please contact our friends at Mac-Recycle, you will likely get some money for your old device.