Returns

If for whatever reason you change your mind and would like to return your order once it has been delivered, we’re happy to refund or exchange your purchase as long as it’s unused, in its original packaging and can provide a proof of purchase. This option is available for 30 days after delivery.

Following the Distance Selling Regulations, we will accept items items back even if you’ve opened the box to inspect them. You are entitled to a refund as long as you return your goods within 30 working days* from the day after delivery. The goods must be in an “as sold” condition and returned in the original, undamaged packaging, along with any accessories or free gifts received with it. The product must not have been used or have any data inputted. Whilst the goods are in your possession you must take reasonable care of them and not use them.

* Working days means all days other than Saturday, Sunday and public holidays. You need to return the goods to our head office, or contact us within the 30 day working period.

REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 5 working days.

LATE OR MISSING REFUNDS (if applicable)
If you haven’t received a refund yet, first check your bank account again.  
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
sales@re-macs.com

SHIPPING
To return your product, please contact us at sales@re-macs.com quoting your order number and we will instruct as to the RMA process.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.