Returns

Changed Your Mind?

You have up to 60 days from the date of delivery to return your item for a refund or exchange, provided the following conditions are met:

• The item is unused and in the same condition you received it.
• It must be in the original packaging with all included accessories and any free gifts.
• You must provide proof of purchase (such as your invoice or order number).
• The product must not have been used or had any data inputted.

Even if you’ve opened the box to inspect the item, that’s fine — as long as it remains in “as sold” condition and hasn't been put into use.

How to Start a Return

Please contact us at sales@re-macs.com with your order number. We’ll guide you through the RMA process, including where to send your return.

Returns Shipping

• You are responsible for return shipping costs unless the return is due to a fault or issue covered by our warranty.
• Original shipping costs are non-refundable.
• If your return is accepted and a refund is issued, the return shipping fee will be deducted from your refund if we’ve arranged collection on your behalf.

Refunds

Once we receive and inspect your returned item, we’ll notify you by email to confirm approval or rejection of your refund.

If approved, your refund will be issued to your original method of payment within 5 working days.

If your refund hasn’t arrived after this time:

• Check your bank account again.
• Contact your card provider or bank – processing times may vary.
• Still stuck? Get in touch with us at sales@re-macs.com.

Exclusions

We cannot accept returns if:

• The item has been used or has personal data stored on it.
• It shows signs of misuse or accidental damage.
• It has undergone unauthorised repairs or tampering.

Warranty Issues

All our devices come with a 2-Year Return-to-Base Hardware Warranty. If you’re experiencing a hardware issue, please contact us instead of returning the device independently. We may be able to resolve the issue faster by arranging a repair or replacement.