Warranty

Industry-leading 2-Year Warranty (Return-to-Base)

Every Re-Macs refurbished Mac comes with a 2-Year Return-to-Base Hardware Warranty for genuine hardware faults. It’s included as standard, so you can buy with confidence and use your Mac as intended.

If something isn’t right, our technicians are here to help — and if it needs workshop attention, we’ll guide you through a simple return process.

What this warranty covers

Your 2-year warranty covers hardware faults that occur during normal use, including (for example):

Mac won’t power on
Keyboard keys not working correctly
Display issues (e.g. flickering)
Trackpad/ports/audio faults caused by an internal hardware issue
Hardware faults with included accessories supplied with your Mac (where applicable)

Return-to-base means the Mac is returned to Re-Macs for assessment and we will repair or replace the device where the fault is confirmed and covered.

What isn’t covered

To keep things fair and clear, the warranty doesn’t cover issues caused by damage, misuse, or changes made outside of Re-Macs.

Not covered under warranty

Accidental damage (drops, cracks, dents from impact, liquid spills, pressure damage)
User abuse, neglect, or misuse (including improper storage/handling)
Unauthorised repairs or tampering (repairs attempted by a third party)
Modifications or upgrades (e.g. RAM/SSD/HDD changes) carried out after purchase
Cosmetic wear & tear (scratches/scuffs/marks) and general deterioration with use
Battery wear and normal battery degradation over time
Software conflicts caused by user-installed applications, malware, or changes to settings
Any issues caused by using the Mac outside normal operating conditions (e.g. unsuitable chargers, power issues, peripherals causing damage)

If you’re ever unsure whether something is covered, contact us first — we’ll tell you straight and help you get the quickest outcome.

How to claim on your warranty (quick steps)

Get in touch with us
Email sales@re-macs.com or call 01423 223002 with your order number and a description of the issue.
We’ll troubleshoot first (when possible)
Many issues can be solved quickly without you sending anything back — we’ll always try the fastest fix.
If it needs workshop inspection, we’ll arrange the return
We’ll confirm the return details and how to package the Mac safely.
Assessment → repair or replacement
Once received, we’ll inspect and confirm the fault. If it’s a covered warranty issue, we’ll repair or replace and get it back to you as quickly as possible.

Return shipping for warranty issues

If your return is due to a fault covered by warranty, we’ll guide you through the process and handle the return appropriately.
If the issue is not covered by warranty (e.g. accidental damage), return shipping costs may be your responsibility.

(If you’ve simply changed your mind, please see our Returns policy — that process is different to a warranty claim.)

A couple of important notes (to protect you and your data)

Back up your data before sending a Mac in. Repairs and testing can involve reinstalls or resets.
Remove personal data / sign out where possible (we can advise).
Re-Macs is not responsible for data loss during repair processes.