We sell our products to you subject to the terms and conditions listed here. Please read them carefully before using the website. By using this website, you signify your agreement to be bound by these terms and conditions.
Our goal is to keep this website fresh and up-to-date. We create timely editorials to replace content that becomes out-dated or out-of-season, and move and expand portions of the site. We cannot guarantee that something you may have seen on a previous visit will still feature on our website when you visit again. We reserve the right to make changes to the website without prior notice.
We have made every effort to display the products featured as accurately as possible. However, the colours we use, as well as the display and colour capabilities of your particular computer monitor, may greatly affect the colours you actually see on the screen. Re-Macs cannot be held responsible for any limitations of your monitor and cannot guarantee that your monitor’s display of any colour, texture, or detail of merchandise will be accurate / the same as the actual product.
In the very rare event of a product price discrepancy, the purchase price of the product on the Re-Macs website prevails over the price that may appear on the delivery or product packaging. You will always be charged the price that is displayed on the checkout page. If the price is reduced after you purchased the item at full price, we cannot refund the difference.
Orders lost in transit
For orders that are lost in transit using UPS Standard, seven days have to pass from the date of dispatch before an investigation can be opened. Once seven days have passed we can then open an investigation. We will not replace or refund any parcel that is lost in transit before the seven days have passed.
All orders placed using the UPS express delivery courier option are fully insured and tracked for peace of mind. If your items become lost in transit on our express delivery service we will file a claim with the courier and ensure your order is fulfilled as soon as possible.
Once your order has been received you will receive a confirmation email. Your order is an offer to us to purchase a product and is accepted upon despatch. This will be confirmed by a despatch confirmation email.
Re-Macs reserves the right not to accept your order for any reason whatsoever including, but not limited to payment problems, product availability and not meeting our eligibility criteria.
In the event of a problem collecting payment from a debit/credit card once we have confirmed receipt of your order we will not be obliged to despatch the order. In addition there may be some occasions when we may be unable to process your order. This may be due to the item being out of stock or no longer available, the payment is declined or because of a technical error.
If you are using a valid card and still experience problems, please try ordering again with the same card or place a separate order using an alternative card.
Re-Macs takes card fraud seriously and for your protection it is our policy to conduct security checks on all orders. This may involve contacting you by telephone before your order is processed.
Right to cancel this agreement
Under the Consumer Contracts regulations 2013, you have the right to cancel your agreement with Re-Macs within a period of 30 calendar days. This period begins the day after you receive the goods. Please contact us as soon as possible to notify us of your cancellation request. If your order has already been dispatched then you will need to either refuse delivery or return the goods, via our returns policy. Refunds will be processed within 30 days of receipt of the product. Goods must be returned before a refund will be processed and the product must be returned in its original condition with any security seals perfectly intact.
How you can cancel this agreement
Please contact us as soon as possible if you wish to cancel your agreement, you can do so by writing to us, calling 01423 223002, or send us a message via our contact form. Orders can only be cancelled before processing/despatch has begun.
Once your order has been successfully cancelled and agreed by Re-Macs, any sum debited from your payment card by us will be re-credited to your account as soon as possible. If cancelled orders are erroneously delivered to you, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.
How Re-Macs can cancel this agreement
We reserve the right to cancel the order if:-
- We have insufficient stock to fulfil your order and an alternative is not suitable
- We are unable to obtain payment
- We do not deliver to your area
- A product fault or an error in the product description has been identified
- If we believe the purchase may be fraudulent
We cannot retrospectively apply a promotional code to your order. If you place an order without correctly applying the promotional code, or if you receive a promotional code through mail correspondence, a marketing email or a social media promotion after you have placed an order, we will be unable to reimburse you the discount, regardless of how recently said order was placed. If you are having difficulty applying your code or believe your code to be faulty, please contact our customer service team who will gladly investigate for you.
If you receive a promotional code through mail correspondence, a marketing email or a social media promotion, you must use the code before the promotion in question expires in order to receive your discount. We cannot accept promotional codes after their stated expiry date. Expiry dates for promotional codes always, unless stated otherwise, refer to the end of the day on which the code expires. For example, a promotional code or discount ending on June 5th will cease to work after 23:59 on June 5th. Voucher codes cannot be used in conjunction with any form of cashback.
We reserve the right to change these Terms & Conditions at any time.
Tampering with or removing the Re-Macs warranty hologram sticker will void the warranty.
For details of what our warranty covers, and the time please see our warranty page HERE.
We endeavour to present the most recent, most accurate, and most reliable information on our website at all times. However, there may be occasions when some of the information featured may contain incomplete data, typographical errors, or inaccuracies. Any errors are wholly unintentional and we apologise if erroneous information is reflected in merchandise price or item availability. We try to ensure that all pricing on the website is accurate, but occasionally an error may occur and goods may be incorrectly priced. If we discover that a pricing error has been made, we reserve the right to suspend your order and contact you to ask whether you wish to continue with the order at the correct price. We will not be obliged to supply goods at the incorrect price. We present our content ‘as is’ and make no claims to its accuracy, either expressed or implied. We reserve the right to amend errors or to update product information at any time without prior notice.
Given the unpredictability of technology and the online environment, Re-Macs does not warrant that the function or operation of this website will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that makes it available will be free of viruses or other harmful elements. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction. As a visitor to, and user of this website, you must assume full responsibility for any costs associated with the servicing of equipment employed in connection with your use of our site. In effect, you agree that your access will be subject to these terms and conditions and that such access is undertaken at your own risk. Re-Macs shall not be liable for damages or losses of any kind which you may incur from your use of or inability to access this site.
Third party links
To provide a greater range of goods, we may provide links to other websites or resources for you to access if you so wish. You acknowledge and agree that, as you have chosen to click on the link, Re-Macs is not liable in respect of the use of these websites or resources.
If you use the website, it is your responsibility to ensure the confidentiality of your account and password and that no unauthorised persons have access to them. You agree to accept responsibility for all activities that occur under your account or password. You should let us know immediately if you believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.
Please ensure that your personal details are up-to-date and inform us immediately of any changes to the information that you provided when registering.
Re-Macs reserves the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, you will not be charged.
We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise: please let us know if you have any complaints or comments.
Events beyond our reasonable control
We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.
For customers residing in Jersey and Guernsey, please note: any items purchased from the Re-Macs website are inclusive of VAT. This is a UK registered website and we have no legal obligation to supply items with zero VAT. Before purchasing a product on any UK website, always check if the supplier can offer the items excluding VAT, as it is not possible to reclaim the VAT after the purchase has been made. All queries relating to VAT should be made to the HM Customs on 0845 010 9000.
Governing law and jurisdiction
These conditions are governed by and construed in accordance with the laws of England and Wales. You agree, as we do, to submit to the exclusive jurisdiction of the English courts.
Howard Conrad Group Limited trading as Re-Macs, 83a Leeds Road, Harrogate, North Yorkshire HG2 8BE.
Company number 7904088 Registered in England.
VAT Registered GB 159797831.